REFUNDS & CANCELLATIONS FAQ
Thinking about canceling your service? We’d hate to see you go! If you’re unsatisfied with your ActivateRoku, please contact us any time to talk about your experience. We’re always trying to hone our service into the absolute best it can be, and when we make a mistake, we want to set it right.
You can cancel your ActivateRoku at any time. Simply call us and our Customer Service team will guide you through the process. If you’re just looking for more information, here are some of the most frequently asked questions about ActivateRoku refunds and cancellations policies?
Can I downgrade my membership?
Absolutely, if you decide that your current service level does not suit your needs, you can call us any time to explore alternative plans.
I’m canceling because my computer is broken.
Wait! Just because your computer hardware has finally “given up the ghost,” you don’t have to give up your membership. We’re happy to pause your membership for you until you purchase a new computer. That’s way, you don’t have to pay setup fees again, and you can continue to enjoy the benefits of ActivateRoku.